- 12 Aug, 2025
While you have thoroughly planned a trip with Etihad Airways, your destiny may have other plans. Your flights may be cancelled due to any unexpected situations, whether due to controllable or uncontrollable reasons for the airline. However, there are different circumstances under which the flight cancellation enables you to get compensation from the airline. The following article helps you comprehend the complete information about the compensation process and policies, which will help you gain compensation in some of your unfavourable circumstances.
Terms and Conditions To Get The Cancellation Policy With Etihad Airways
Etihad Airways allows you to gain compensation from the airline under the following conditions:
- You possess a confirmed booking for a flight leaving from an airport within the European Union, which Etihad Airways operates, bought at a fare accessible either directly or indirectly to the general public.
- (except in situations where your flight has been cancelled) You have arrived at check-in before the Check-In Deadline outlined in our General Conditions of Carriage or applicable regulations.
- You have been prevented from boarding against your will, and the cause of this denial is not specified in Etihad Airways' General Conditions of Carriage or associated regulations.
- Your flight has been postponed by over four hours past its planned departure time (for flights departing from Larnaca or Athens, this qualifying delay must exceed three hours beyond its intended departure time).
- Etihad Airways has called off the flight.
Note: However, you are not entitled to get compensation in the following circumstances:
- You are notified of cancellations at least two weeks before departure.
- The airline will notify you of the cancellation two weeks and seven days before the planned departure time. You will be provided with re-routing options, permitting you to leave no earlier than two hours before the scheduled departure and arrive at your final destination within four hours of the anticipated arrival time.
- You are notified of the cancellation fewer than seven days before the planned departure time. You are presented with an option for re-routing, which permits you to leave no earlier than one hour before the originally scheduled departure and arrive at your final destination less than two hours later than the expected arrival time.
- (About any ‘Right to Compensation’) The airline can demonstrate that the cancellation resulted from extraordinary circumstances that could not have been avoided, even if Etihad Airways had taken all reasonable precautions, such as political instability, safety and security issues, weather disruptions, labour disputes, or the failure or delay of air traffic control services.
Process To Claim The Compensation With Etihad Airways
Etihad Airways allows you to receive compensation for flights cancelled by the airline and follow the terms mentioned above. If you are qualified, you can claim the compensation by following the simple procedure as mentioned below:
- Visit the official website of Etihad Airways at etihad.com
- Go to the "Manage booking" section and retrieve your booking by entering your booking reference number and last name.
- Select "Cancel/Refund."
- Please provide them with the necessary information.
- Submit the necessary documents if required.
- Submit the final form.
Note: Wait for Etihad Airways, where they will provide you with the compensation as they set it, either in the original payment method you used while reserving your bookings or by giving the points in the wallet, which can be used for reserving future flights with Etihad Airways.
Conclusion
Once you familiarise yourself with the compensation policy of Etihad Airways, you can feel at ease regarding the funds you have invested in your flight booking. This comprehensive policy ensures that in the event of any unexpected disruptions, your financial interests are well-protected, allowing you to travel with confidence and peace of mind.
